Duck-2-Water is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. Duck-2-Water collects information from our users at several different points on our website.
We request information from the user on our contact and order forms. Here a user must provide contact information (like name and address). This information may be used for billing purposes and to fulfil customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
From time-to-time our site requests information from users via surveys or feedback forms. Participation in these surveys or user feedback is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include satisfaction information (such as name, company, use of the product and your views on the product), and demographic information (such as post code, age bracket). Feedback information may be published on the site as a review. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
We do not ask for sensitive information such as credit card numbers online.
We do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, billing or customer services) are granted access to personally identifiable information.
If you have any questions about the security at our website, you can send an email to firstname.lastname@example.org.
Duck-2-Water does not share any information we receive from this website with any 3rd party sources.
We may send the user site and service announcement updates. Customers are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
If a user's personally identifiable information changes (such as your post code), or if a user no longer requires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done by emailing our Customer Support at email@example.com.
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information.